If you receive an error message stating that the “alignment failed” or that the ”alignment could not be completed”, this may indicate that the printer is not properly recognizing the cartridge.

Remove the cartridge from your printer, slowly reinstall the cartridge and attempt the alignment process again.

If the error continues, it may be necessary to perform a cleaning cycle to improve the quality of the print and allow the alignment process to be completed. Every printer is different so please consult your printer’s user manual for instructions on performing a cleaning cycle on your printer.

If you are not able to perform a cleaning cycle or if the alignment fails even after performing a cleaning cycle, please ensure that the scanner glass is clean and free from fingerprints or debris (this applies to certain models only).

If these steps do not allow the printer to align the cartridge(s), you will need to return the cartridge(s) to the place of purchase.

If your printer gives you an error message stating that the cartridge cannot be detected or has blinking lights, there may be a simple solution to fix this.

• Confirm that the cartridge pictured matches the cartridge you have in your hand or installed in your machine.
• Confirm that the printer you are using is listed in the printer compatibility table as a suitable printer for the cartridge you are trying to install.
• If ONE of these TWO criteria do NOT match, you have most likely received the incorrect cartridge for your printer. Please visit our PRINTER COMPATIBILITY page in order to determine what cartridge you need for your machine.

• This can be done by turning off your computer and your printer with the cartridges installed. 
• Unplug your printer and leave your machines off for 2 minutes. 
• Restart the printer and your computer, and attempt your print again. 

• Slightly dampen a cotton swab with distilled water (you may use bottled water, but be sure to run the cotton swab against the bottle’s opening several times to remove any excess water). 
• Carefully clean the optical sensor with the swab. 
• Once this is complete, reinstall the cartridge and close the printer door. 

To install your remanufactured cartridge in your printer, begin by removing the old cartridge from the printer.

Next, remove the pull tab from the cartridge.

Your cartridge may now be installed into the printer.

*The cartridge and printer shown may vary from yours, but the general installation instructions are the same.

If you have just installed a remanufactured cartridge and the ink levels display as low or empty, there may be a solution for this problem.

Carefully remove the cartridge from your printer, and slowly reinstall into your printer.

If a low or empty ink level still shows, remove the cartridge from your printer and close the cover, turn the machine off and disconnect the power supply for 2 minutes.

When 2 minutes have passed, turn your printer back on and reinstall the cartridge when prompted.

If the error persists, you should return your cartridge to the place of purchase.

In the event your cartridge does not appear to fit into the machine, please look at the print port on the cartridge. Some inkjets may have a protective covering that will need to be punctured upon insertion into your printer, as indicated in the image below.



The puncturing of this material will allow for the cartridge to be seated into the space properly. If your cartridge does not contain this material, please just ensure you are inserting the cartridge into the correct slot and hear it click into place.

If your printer gives you an error message stating that the cartridge cannot be detected or has blinking lights, there may be a simple solution to fix this.

• Confirm that the cartridge pictured matches the cartridge you have in your hand or installed in your machine.
• Confirm that the printer you are using is listed in the printer compatibility table as a suitable printer for the cartridge you are trying to install.
• If ONE of these TWO criteria do NOT match, you have most likely received the incorrect cartridge for your printer. Please visit our PRINTER COMPATIBILITY page in order to determine what cartridge you need for your machine.

• This can be done by turning off your computer and your printer with the cartridges installed. 
• Unplug your printer and leave your machines off for 2 minutes. 
• Restart the printer and your computer, and attempt your print again. 

• Slightly dampen a cotton swab with distilled water (you may use bottled water, but be sure to run the cotton swab against the bottle’s opening several times to remove any excess water). 
• Carefully clean the optical sensor with the swab. 
• Once this is complete, reinstall the cartridge and close the printer door. 

If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.

To perform a cleaning cycle, please do the following:

• On the printer’s Control Panel, press the “ink” button. 
• Scroll down to Cleaning and press “ok”. 
• Scroll down to “all” and press “ok”. 
• You will observe your printer performing a cleaning cycle.