If you receive an error message stating that the “alignment failed” or that the ”alignment could not be completed”, this may indicate that the printer is not properly recognizing the cartridge.

Remove the cartridge from your printer, and locate the chip on the top of the cartridge. Ensure that the chip is intact; and if so, you will want to clean the chip from any obstruction or debris as this may be preventing the alignment from completing.

Using a lint free cloth (such as a coffee filter), gently wipe the chip to remove any obstruction or debris.

Slowly reinstall the cartridge and attempt the alignment process again.

If the error continues, it may be necessary to perform a cleaning cycle to improve the quality of the print and allow the alignment process to be completed. Every printer is different so please consult your printer’s user manual for instructions on performing a cleaning cycle on your printer.

If you are not able to perform a cleaning cycle or if the alignment fails even after performing a cleaning cycle, please ensure that the scanner glass is clean and free from fingerprints or debris (this applies to certain models only).

If these steps do not allow the printer to align the cartridge(s), you will need to return the cartridge(s) to the place of purchase.

If your printer gives you an error message stating that the cartridge cannot be detected or has blinking lights, there may be a simple solution to fix this.

• Confirm that the cartridge pictured matches the cartridge you have in your hand or installed in your machine.
• Confirm that the printer you are using is listed in the printer compatibility table as a suitable printer for the cartridge you are trying to install.
• If ONE of these TWO criteria do NOT match, you have most likely received the incorrect cartridge for your printer. Please visit our PRINTER COMPATIBILITY page in order to determine what cartridge you need for your machine.

• Gently brush the chip with the eraser to remove any potential obstruction or debris. 
• Or you may use any type of lint free cloth such as a coffee filter. Gently wipe the chip with the cloth, again removing any type of obstruction or debris. 

• This can be done by turning off your computer and your printer with the cartridges installed. 
• Unplug your printer and leave your machines off for 2 minutes. 
• Restart the printer and your computer, and attempt your print again. 

• Please consult your printer's user manual for information on how to correctly install your remanufactured cartridge.

If you have just installed a remanufactured cartridge and the ink levels display as low or empty, there may be a solution for this problem.

Remove the cartridge or cartridges displaying a low ink level from your printer. Locate the chip on the top of the cartridge.

You may need to clean the chip from any obstruction or debris.

To do so, you may use a pencil eraser. Gently brush the chip with the eraser to remove any potential obstruction or debris.

Or you may use any type of lint free cloth such as a coffee filter. Gently wipe the chip with the cloth, again removing any type of obstruction or debris.

Once this is complete, replace the cartridge in the cradle and follow any on-screen prompts.

If a low or empty ink level still shows, remove the cartridge from your printer and close the cover, turn the machine off and disconnect the power supply for 2 minutes.

When 2 minutes have passed, turn your printer back on and reinstall the cartridge when prompted.

If the error persists, you should return your cartridge to the place of purchase.

In the event your cartridge does not appear to fit into the machine, please look at the print port on the cartridge. Some inkjets may have a protective covering that will need to be punctured upon insertion into your printer, as indicated in the image below.



The puncturing of this material will allow for the cartridge to be seated into the space properly. If your cartridge does not contain this material, please just ensure you are inserting the cartridge into the correct slot and hear it click into place.

If your printer gives you an error message stating that the cartridge cannot be detected or has blinking lights, there may be a simple solution to fix this.

• Confirm that the cartridge pictured matches the cartridge you have in your hand or installed in your machine.
• Confirm that the printer you are using is listed in the printer compatibility table as a suitable printer for the cartridge you are trying to install.
• If ONE of these TWO criteria do NOT match, you have most likely received the incorrect cartridge for your printer. Please visit our PRINTER COMPATIBILITY page in order to determine what cartridge you need for your machine.

• Gently brush the chip with the eraser to remove any potential obstruction or debris. 
• Or you may use any type of lint free cloth such as a coffee filter. Gently wipe the chip with the cloth, again removing any type of obstruction or debris. 

• This can be done by turning off your computer and your printer with the cartridges installed. 
• Unplug your printer and leave your machines off for 2 minutes. 
• Restart the printer and your computer, and attempt your print again. 

• Please consult your printer's user manual for information on how to correctly install your remanufactured cartridge.

If you have printed a document and are unsatisfied with the print quality, please ensure that there are no low or empty ink warnings on your printer or computer screen.

If a warning is present, you will need to replace your inkjet cartridge.

If no warning is displayed, you may need to run a cleaning cycle in order to improve the quality of your print.

To perform a cleaning cycle using your printer's touch screen, please do the following:

(If your printer does not have a touch screen, please consult your printer's user manual for instructions on how to perform a cleaning cycle.)

• On the printer’s touch screen, press the “ink”icon. 
• Scroll down and select the "Cleaning" icon. 
• Scroll down and select “all”. You may also choose black or color depending on which cartridge is not printing well. 
• You will observe your printer performing a cleaning cycle. Please note that the cycle may take several minutes to complete. 

• To do so, press the "ink" icon 
• Next press "Test Print", and then press "Print Quality" 
• Select "Start" 

• Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.